Fifth Third Bank & ATM

Reviews

• ★ ☆ ☆ ☆ ☆
  It's taken me a few months to get to this review, but factors keep compiling to make me think even worse of Fifth Third. We thought it would be useful to have a bank with a local branch - which might be true if it was not Fifth Third. Our first mistake was going with them on our home mortgage. They were attentive and enthusiastic until we were under contract on a home. In which case they promptly gave our paperwork to someone who was on vacation and let it sit on their desk for 2.5 weeks. We had to push back the closing date, and almost didn't close, because no one on their end seemed to be interested in doing their job. In the end we were calling almost hourly to make sure they were still working on things, and I started praying that the sale would fall through because of this and we could just start with a new bank. We have a bank account with them solely to pay our mortgage. It gets locked every month when someone attempts to login using our username. Phone and in person customer service are measly to absent. Doing anything useful with said bank account is near impossible. But honestly I wouldn't trust them with my money anyway. This place is the definition of why brick and mortar banks no longer exist. None of their branches in Bloomington even have the ability to count your change. Stay away!
  By Emma Doud, October 02, 2017
• ★ ☆ ☆ ☆ ☆
  By far the worst banking experience I've ever had. The banker I worked with was condescending and rude and unprofessional. Instead of trying to assist me in a banking issue, he tried to sell me on a credit card that I didn't need. The banking corporation itself is a scam; they charge unlimited overdraft fees without warning, they find ways to have overdrafts happen in sneaky ways, they were even sued for this year ago in a huge federal lawsuit because of this kind of problem. Chase bank is much better in many ways; I am so glad I switched, and I will never go back. Did I mention they also had my car towed from their parking garage when it wasn't even banking hours? So even when I quit going to their bank because they kept taking my money, they somehow find a way to take me money AND my car. Worst bank EVER.
  By Stephanie Lochbihler, August 30, 2017

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